Zendesk Support Case Study

In 2014 I participated in a case study with Zendesk. I went over how we used Zendesk at Foursquare, and talked about some of the successes I had within the support organization while I was the head of support.

Tracey Churray has accomplished what most heads of customer service only dream about. As support director at Foursquare, she helped build a system with a self-service-to-ticket ratio of 32 to 1.