I’m a creative leader with over 10 years of people management experience and 5 years of product experience who’s strengths lie in deeply understanding people problems and working to solve them through delightful UX.
I’m currently a product manager at Spotify, focused on identifying and validating new opportunities for growth. Prior to this I spent a year at Foursquare leading product for Swarm and three years as the head of support and product operations where I oversaw support & community, content strategy & copywriting, and internationalization. As as Product Experience lead I worked hand in hand with design and user research to identify and understand user problems and work with product and engineering to craft impactful solutions.
In 2014 I proudly co-founded a networking group called We Support which brings together over a thousand people in support and community management to discuss shared experiences and learnings.
I began my career in tech and in people management at a small email marketing startup called AWeber Communications where I was the 8th hire. I spent 7 years building and leading a support team of 45 people and helped the company grow to over 100 employees.